A simple approach to the process of providing exceptional customer experiences
A standard outlined process of how we operate to help set expectations, deliverables, and requirements.
LFN takes on projects in a small capacity to be sure that we can provide the absolute highest quality.
01 | SIGNED, SEALED & DELIVERED!
04 | CONTENT, FILES, CONTENT
Once we've have agreed on all the bits & bobs, you'll need to pay a 50% deposit to secure your spot with LFN. I'll then send through a contract for your digital signature as well as the proposed quote & outlines of the project. Please note that deposits are not refundable.
So now comes the fun part! I start to work my creative magic working on your project. Please note that we will probably still be communicating at this point to make sure I have your approval and you are happy with how everything looks.
02 | LET'S CONSULT
Either in person or via Zoom/Skype video, we can discuss next actions moving forward, your business and your design preferences (all important!)
03 | SCHEDULING TIME
We will work together to set times & deadlines for the project and pin-point exactly which of us need to provide our deliverables & when. This is a very important step to make sure we are both communicating & understand when revisions are to be made & feedback to be given.
05 | THE MAGIC BEGINS
To save time in the long run, I'll need some files from you also known as 'content'.
This content will be used for the project but I will specify this in our initial consultation.
Depending on the project you will need to send through things like:
High res files of your logos and photos
06 | AND FINITO!
Your project is complete & I proudly hand over the keys!